Returns Policy
Returns Policy
1. Withdrawal
The customer has the right to return his order within 14 calendar days from its receipt, without justifying the reason for the return. In this case the return is made at the responsibility and expense of the customer and our company is committed to a refund of the order within 14 days of receipt of the return.
Prerequisites for exercising the right of withdrawal within 14 days are that the product has not been used, that no markings have been removed (eg stickers, brand marking, etc.) and that their packaging has not been opened on electrical / electronic devices. . Also, all items must be returned in the condition received without damage, without any defects, complete and in their packaging (for items received in special packaging - eg fragile products - must be returned within the special their packaging).
It is also important that the return is accompanied by the purchase documents (retail receipt / sales invoice).
For hygiene items and products (eg swimsuits, underwear, socks, razors, etc.), refunds are not accepted.
1.2. Money Return
In case of withdrawal, the amount of the refund includes the cost of the product as well as the basic shipping costs. Amounts derived from additional services (such as cash on delivery) are not included in the final refund amount.
2. Return and Repair / Replacement of Free Products
Our company takes all the necessary measures so that the shipment of the order contains the correct products that the customer has ordered and the product that will be sent to the customer is fully functional and without damage.
In case you receive the product, you will find that it differs from what you ordered or that it has a defect, you should inform us by contacting the details that you will find on the COMMUNICATION page.
When contacting the support department of our company you will be asked if you want to proceed with Withdrawal, to replace the product, to credit the amount of the order in the account of our online store or to make a non-interest refund of the amount of your order .
In case of incorrect execution of the order or defective product upon receipt, the cost of returning and sending the replacement is borne by our company and the customer is not charged.
3. Cancelation of Order
In case the customer wishes to cancel his order, this should be done before sending it by our company. In case our company has sent an order, the customer should follow the procedure of the right of Withdrawal.
4. Products - Warranty Terms
The products available from our company are durable products that have all the necessary certification of safe operation. The products are accompanied by a guarantee of good operation of reasonable duration and written instructions for use (apart from the simple ones in the use of products) in the Greek language. In case of non-existence of instructions in the Greek language (other existence in another language such as English) this will be clearly mentioned on the product presentation page.
The warranty of the device lasts according to the manufacturer from the date of purchase and allows the problem to be repaired free of charge, as long as the customer has proof of purchase of the device throughout the warranty, as long as the fixed data of the device has not been altered (Serial No.), the fault should not be excluded on the basis of the manufacturer's warranty form and the damage should not have been caused by the fault of the customer.
** In any case where any problem with the order or the products appears, the customer should contact the company's support department, in the details that appear on the COMMUNICATION page.